Frequently Asked Questions

Browse our most frequently asked questions and find the answers you are looking for.

When is check-in/check-out?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early check-in and late check-out will be offered based on hotel occupancy and availability. Extra fees may apply.

Do you have a fitness center?

Work out in on of our two gyms, located at Royal Palms Resort & Spa, and at Solas.  

The fitness center features:

    • Treadmills
    • Elliptical machines
    • Full selection of free weights and bench
    • Exercise ball and stepper
    • Pulley weight machine

Is there a charge for parking?

Parking is available for $10.00 per car, per night.

Can I cancel my reservation?

We understand life can get in the way sometimes. Be at ease knowing all our Hotels offer free cancellations up to 24 hours prior to check-in. Reservations cancelled with less than 24-hours notice will be subject to a one night penalty plus tax.

What is your pet policy?

Tropirock Hotel is our only hotel that accepts pets. A $20.00 per pet, per night charge applies.

Do you have Wi-Fi?

Wi-Fi is complimentary to all hotel guests and each room is equipped with a wifi password.

What do I do if I am plan to check-in after office hours?

Guests arriving after office hours will be checked in by one of our guest service agents. Please use the call box at the hotel or call our main number: 1-954.565.5790 and we will be there to assist you.

What is your cancellation policy?

Reservations cancelled with less than 24-hours notice will be subject to a one night penalty plus tax

What is your minimum age requirement to check-in?

The minimum age requirement to check-in is 18 y/o.

Are there any resort fees?

Yes, we charge a $10.00 resort fee per night.

Can I use amenities at other North Beach Village Resort hotels?

Of course! Guests at any hotel location can use the amenities offered at any of the ten hotel locations including pools, hot tubs, grills, and lounge areas.

No answer to your question? Please ask us.
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